24/7 water extraction in St. Louis. Call, and we answer.

When a pipe, toilet, appliance or water heater lets go, or the basement floods in a storm, every hour counts. The longer water sits, the further it soaks into the carpet, the pad, the subfloor and the walls, and the more there is to dry out and repair later.

Call us first. Our emergency line is answered 24/7, and we get a crew out as fast as we can. We work with homes of every size, apartments and commercial buildings across St. Louis. Water in a business? See commercial water damage restoration.

In the first hour: what to do before we get there

1. Stop the water at its source if you can do it safely: the shut-off valve for the fixture or the main water valve.
2. Stay safe around electricity. Don’t walk through standing water near outlets or appliances that are plugged in.
3. Move what you can off the wet floor: rugs, furniture legs, boxes, anything that can wick up water or bleed color.
4. Don’t use a household vacuum on water. It isn’t built for it.
5. Take a few photos of the water and the damage before it’s moved. They help if you file an insurance claim.
6. Call (314) 427-7800. Tell us where the water came from and roughly how much area it covers.

What we do when we get there

1. Find the source and check which floors and walls are holding moisture, including the places you can’t see, like the subfloor under your carpet and pad.
2. Move furniture and belongings out of the wet area.
3. Pull out the water with portable and truck-mounted extractors.
4. Dry it out with fans, air movers and dehumidifiers until the area is truly dry, not just dry to the touch.
5. Restore what we can: cleaning and re-laying carpet, and the follow-up repairs your carpet needs.

How long does water extraction take?

It depends on how much water there was, how long it sat, what it soaked into and the weather. Pulling out the standing water comes first; drying takes longer. We’ll tell you what we see when we inspect, and we keep the equipment running until the area is dry.

Insurance

Questions about insurance? Call us and we’ll talk it through.

Calm, fast, specific

We’ll tell you what we’re doing and when, in plain words. Fast response, thorough drying and clean-up: that’s the job. And once the water’s handled, our carpet cleaning and carpet repair can finish the job.